Human Resources Portal

Problem:

• After implementing a state-of-the-art Human Resources portal developed by one of the big four consulting firms, employees complained that they could not find any useful information.

Solution:

• Our information audit uncovered ineffective publishing processes; a disorganized content repository; lack of clear content ownership; incorrect, out-of-date and duplicate SOPs, policies, procedures and other important employee-related content.
• Our content curatorial service organized the information by subject (taxonomy) in order to make it easier to manage - and easier locate.
• In order to assure ongoing success, we helped the HR group form a publishing team and implemented a well-defined publishing process with clear content ownership.