Consumer Products Company

Problem:

• The company was converting to a new portal technology and they weren't sure how their existing content would function within the new environment.
• The IT group needed to determine quickly what problems they faced and where those problems would arise.

Solution:

• Our information audit exposed a publishing process with some key flaws.
• We discovered 8,000+ documents that were invisible to their internal search engine and would be lost altogether with their new portal technology. Many of these documents were compliance-related SOPs, Policies, Procedures and Forms.
• We defined a new publishing process for better document control and tracking.
• We delivered a subject-based organization (taxonomy) of the employee portal to make key information easier and faster to locate.